From Contextual Inquiry to Designable Futures: What Do We Need to Get There?

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Author(s)
Dekker, SWA
Nyce, JM
Hoffman, RR
Griffith University Author(s)
Year published
2003
Metadata
Show full item recordAbstract
Human-centered systems result when software engineers or developers give attention to the orientations, expectations, and understandings of the people who will be part of the sociotechnical system. Human factors researchers often take certain agendas, terms, and theories for granted or rely on them out of habit. This paper takes a special look at contextual enquiry as a putatively (and indeed potentially) superior way of giving end users a serious say in the procurement process of complex cognitive systems.Human-centered systems result when software engineers or developers give attention to the orientations, expectations, and understandings of the people who will be part of the sociotechnical system. Human factors researchers often take certain agendas, terms, and theories for granted or rely on them out of habit. This paper takes a special look at contextual enquiry as a putatively (and indeed potentially) superior way of giving end users a serious say in the procurement process of complex cognitive systems.
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Journal Title
IEEE Intelligent Systems
Volume
18
Issue
2
Copyright Statement
© 2003 IEEE. Personal use of this material is permitted. Permission from IEEE must be obtained for all other uses, in any current or future media, including reprinting/republishing this material for advertising or promotional purposes, creating new collective works, for resale or redistribution to servers or lists, or reuse of any copyrighted component of this work in other works.
Subject
Performance Evaluation; Testing and Simulation of Reliability
Artificial Intelligence and Image Processing
Information Systems
Electrical and Electronic Engineering