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  • Emotional intelligence and human frailty at work: Can we be too emotionally intelligent?

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    91053_1.pdf (251.1Kb)
    Author(s)
    Jordan, Peter J
    Troth, Ashlea C
    Ashkanasy, Neal M
    Griffith University Author(s)
    Jordan, Peter J.
    Troth, Ashlea C.
    Year published
    2013
    Metadata
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    Abstract
    Emotional intelligence has been promoted as an important construct that increases our understanding of individual behavior in organizations and has the potential to minimize or alleviate individual shortcomings (or human frailty) at work. Concomitantly, organizational research into emotional intelligence overwhelmingly supports the idea that the construct is positively related to constructive behaviors and outcomes. The development of emotional intelligence abilities is therefore frequently advocated as beneficial to both the individual employee and the organization. But is this really the case? In this chapter, we examine ...
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    Emotional intelligence has been promoted as an important construct that increases our understanding of individual behavior in organizations and has the potential to minimize or alleviate individual shortcomings (or human frailty) at work. Concomitantly, organizational research into emotional intelligence overwhelmingly supports the idea that the construct is positively related to constructive behaviors and outcomes. The development of emotional intelligence abilities is therefore frequently advocated as beneficial to both the individual employee and the organization. But is this really the case? In this chapter, we examine the individual emotional abilities that comprise the emotional intelligence construct and consider the role of each of these abilities in reducing or preventing acts of human frailty. We conclude that the naﶥ association, generally promoted in the literature, that more emotional intelligence is always associated with less negative behavior and better personal outcomes can be challenged. Indeed, based on the evidence we argue that, when levels of emotional abilities are too high (excessive), emotional intelligence may even serve to increase human frailty.
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    Book Title
    Human Frailties: Wrong choices on the drive to success
    Publisher URI
    http://www.ashgate.com
    Copyright Statement
    © The Author(s) 2013. This is the author-manuscript version of the paper. Details of the definitive, published version are available at the publishers website.
    Subject
    Organisational behaviour
    Publication URI
    http://hdl.handle.net/10072/56217
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    • Book chapters

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