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  • The Affective and Dispositional Consequences of Organizational Citizenship Behavior: A Cross-Cultural Study

    Author(s)
    Ma, Emily
    Qu, Hailin
    Wilson, Marie
    Griffith University Author(s)
    Wilson, Marie G.
    Ma, Emily
    Year published
    2016
    Metadata
    Show full item record
    Abstract
    Despite its known impacts on organizational effectiveness, few studies have investigated organizational citizenship behavior's (OCB's) impact on the individual employee. This study explored the affective and dispositional consequences of OCB for hotel employees and their relationships with turnover intention. A cross-cultural comparison of U.S. and Chinese hotel employees was incorporated into the survey-based research design. The results supported positive emotion, continuance commitment, and workplace social inclusion as consequences of OCBs and mediators in the OCB-turnover relationship, with significant differences by ...
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    Despite its known impacts on organizational effectiveness, few studies have investigated organizational citizenship behavior's (OCB's) impact on the individual employee. This study explored the affective and dispositional consequences of OCB for hotel employees and their relationships with turnover intention. A cross-cultural comparison of U.S. and Chinese hotel employees was incorporated into the survey-based research design. The results supported positive emotion, continuance commitment, and workplace social inclusion as consequences of OCBs and mediators in the OCB-turnover relationship, with significant differences by OCB targets. The results also supported culture's moderating role in the relationship of OCB and its consequences. The implications of the findings and directions for future research were discussed.
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    Journal Title
    Journal of Hospitality & Tourism research
    Volume
    40
    Issue
    4
    DOI
    https://doi.org/10.1177/1096348013503991
    Subject
    Commerce, Management, Tourism and Services not elsewhere classified
    Business and Management
    Commercial Services
    Tourism
    Publication URI
    http://hdl.handle.net/10072/56438
    Collection
    • Journal articles

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