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dc.contributor.authorMa, Emily
dc.contributor.authorQu, Hailin
dc.contributor.authorWilson, Marie
dc.date.accessioned2017-11-20T12:00:50Z
dc.date.available2017-11-20T12:00:50Z
dc.date.issued2016
dc.date.modified2014-02-04T22:31:46Z
dc.identifier.issn10963480
dc.identifier.doi10.1177/1096348013503991
dc.identifier.urihttp://hdl.handle.net/10072/56438
dc.description.abstractDespite its known impacts on organizational effectiveness, few studies have investigated organizational citizenship behavior's (OCB's) impact on the individual employee. This study explored the affective and dispositional consequences of OCB for hotel employees and their relationships with turnover intention. A cross-cultural comparison of U.S. and Chinese hotel employees was incorporated into the survey-based research design. The results supported positive emotion, continuance commitment, and workplace social inclusion as consequences of OCBs and mediators in the OCB-turnover relationship, with significant differences by OCB targets. The results also supported culture's moderating role in the relationship of OCB and its consequences. The implications of the findings and directions for future research were discussed.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherSage Publications
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom399
dc.relation.ispartofpageto431
dc.relation.ispartofissue4
dc.relation.ispartofjournalJournal of Hospitality & Tourism research
dc.relation.ispartofvolume40
dc.rights.retentionY
dc.subject.fieldofresearchCommerce, Management, Tourism and Services not elsewhere classified
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode159999
dc.subject.fieldofresearchcode1503
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1506
dc.titleThe Affective and Dispositional Consequences of Organizational Citizenship Behavior: A Cross-Cultural Study
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Management
gro.date.issued2013
gro.hasfulltextNo Full Text
gro.griffith.authorWilson, Marie G.
gro.griffith.authorMa, Emily


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