• myGriffith
    • Staff portal
    • Contact Us⌄
      • Future student enquiries 1800 677 728
      • Current student enquiries 1800 154 055
      • International enquiries +61 7 3735 6425
      • General enquiries 07 3735 7111
      • Online enquiries
      • Staff phonebook
    View Item 
    •   Home
    • Griffith Research Online
    • Journal articles
    • View Item
    • Home
    • Griffith Research Online
    • Journal articles
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.

    Browse

  • All of Griffith Research Online
    • Communities & Collections
    • Authors
    • By Issue Date
    • Titles
  • This Collection
    • Authors
    • By Issue Date
    • Titles
  • Statistics

  • Most Popular Items
  • Statistics by Country
  • Most Popular Authors
  • Support

  • Contact us
  • FAQs
  • Admin login

  • Login
  • How to attract them and keep them: the pharmacy attributes that matter to Australian residents with chronic conditions

    Thumbnail
    View/Open
    90113_1.pdf (116.6Kb)
    Author(s)
    McMillan, SS
    Sav, A
    Kelly, F
    King, MA
    Whitty, JA
    Wheeler, AJ
    Griffith University Author(s)
    Sav, Adem
    King, Michelle A.
    Whitty, Jennifer A.
    McMillan, Sara S.
    Wheeler, Amanda
    Kelly, Fiona S.
    Year published
    2014
    Metadata
    Show full item record
    Abstract
    Objective To explore the attributes of pharmacy choice for people with chronic conditions. Methods Semi-structured interviews were conducted between May and October 2012, across four regions in three Australian states. Purposive sampling was used to recruit participants with chronic conditions and unpaid carers. Interviews were analysed via the constant comparison method. Key findings Ninety-seven interviews were conducted. The majority of participants were regular patrons of one pharmacy and five attributes influenced this choice: patient-centred care, convenience, price, personal trait or preference and service/medication ...
    View more >
    Objective To explore the attributes of pharmacy choice for people with chronic conditions. Methods Semi-structured interviews were conducted between May and October 2012, across four regions in three Australian states. Purposive sampling was used to recruit participants with chronic conditions and unpaid carers. Interviews were analysed via the constant comparison method. Key findings Ninety-seven interviews were conducted. The majority of participants were regular patrons of one pharmacy and five attributes influenced this choice: patient-centred care, convenience, price, personal trait or preference and service/medication need. Patient-centred care, such as providing individualised medication counselling, continuity of care, development of relationships and respectful advice, emerged as an important attribute. There was minimal discussion as to choosing a pharmacy based on the provision of professional services, underscoring the limited consumer knowledge of such services and related standards of care. Conclusion Patient-centred care is an important attribute of quality care as perceived by people who are regular community pharmacy users. These findings highlight the need for pharmacy staff to implement a patient-centred approach to care, thus meeting the perceived needs of their customers. A greater effort is also necessary to raise the profile of pharmacy as a healthcare destination.
    View less >
    Journal Title
    International Journal of Pharmacy Practice
    Volume
    22
    Issue
    4
    DOI
    https://doi.org/10.1111/ijpp.12075
    Copyright Statement
    © 2013 Royal Pharmaceutical Society. Published by Wiley-Blackwell. This is the pre-peer reviewed version of the following article: How to attract them and keep them: the pharmacy attributes that matter to Australian residents with chronic conditions, International Journal of Pharmacy Practice, Volume 22, Issue 4, 2014, pages 238–245, which has been published in final form at dx.doi.org/10.1111/ijpp.12075.
    Subject
    Clinical Pharmacy and Pharmacy Practice
    Pharmacology and Pharmaceutical Sciences
    Publication URI
    http://hdl.handle.net/10072/56443
    Collection
    • Journal articles

    Footer

    Disclaimer

    • Privacy policy
    • Copyright matters
    • CRICOS Provider - 00233E

    Tagline

    • Gold Coast
    • Logan
    • Brisbane - Queensland, Australia
    First Peoples of Australia
    • Aboriginal
    • Torres Strait Islander