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  • Can 'Soft' Organisational Problems be solved by 'Hard' Process Reference Models?

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    86686_1.pdf (82.61Kb)
    Author(s)
    Tuffley, D
    Griffith University Author(s)
    Tuffley, David J.
    Year published
    2013
    Metadata
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    Abstract
    Process Reference Models (PRM) and their associated Assessment Models (PAM) are best known for their application to well-defined input-process-output work-flows in the Systems and Software Engineering domains. Model-based process improvement (MBPI) is now well-established as a discipline within that domain. Arguably though, MBPI can be applied successfully to multiple domains. The question has been to find a way. This paper discusses a mature Process Reference Model and Assessment Model for the leadership of complex virtual teams, developed in accordance with the recognized standards (ISO/IEC 15504 [8] and ISO/IEC 24774 [9]), ...
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    Process Reference Models (PRM) and their associated Assessment Models (PAM) are best known for their application to well-defined input-process-output work-flows in the Systems and Software Engineering domains. Model-based process improvement (MBPI) is now well-established as a discipline within that domain. Arguably though, MBPI can be applied successfully to multiple domains. The question has been to find a way. This paper discusses a mature Process Reference Model and Assessment Model for the leadership of complex virtual teams, developed in accordance with the recognized standards (ISO/IEC 15504 [8] and ISO/IEC 24774 [9]), yet which is applied to difficult 'soft' organisational problems. Earlier work on this topic focused on how to develop a PRM in soft, organisational contexts [1]. This paper focuses on the derived Process Assessment Model which has had a three-level Capability Dimension added to the existing Performance Dimension, and with associated work-products identified. It reports on preliminary trials at Griffith University.
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    Conference Title
    Communications in Computer and Information Science
    Volume
    349 CCIS
    Publisher URI
    https://link.springer.com/chapter/10.1007%2F978-3-642-38833-0_15
    DOI
    https://doi.org/10.1007/978-3-642-38833-0_15
    Copyright Statement
    © 2013 Springer-Verlag Berlin Heidelberg. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher.The original publication is available at www.springerlink.com
    Subject
    Other engineering not elsewhere classified
    Publication URI
    http://hdl.handle.net/10072/56588
    Collection
    • Conference outputs

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