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dc.contributor.authorMa, Jianyu
dc.contributor.authorGao, Jun
dc.contributor.authorScott, Noel
dc.contributor.authorDing, Peiyi
dc.date.accessioned2017-09-11T12:30:24Z
dc.date.available2017-09-11T12:30:24Z
dc.date.issued2013
dc.date.modified2014-03-27T04:03:58Z
dc.identifier.issn01607383
dc.identifier.doi10.1016/j.annals.2013.02.018
dc.identifier.urihttp://hdl.handle.net/10072/57327
dc.description.abstractThis study empirically tests the ability of cognitive appraisal theory (CAT) to explain the antecedents of emotions from tourism experiences. Delight, an emotion related to hedonic consumption and characterized as aroused positive affect is the particular emotion selected for this study. Data was collected from 645 tourists leaving a theme park and analyzed using structural equation modeling. Results identify a set of appraisal dimensions that are antecedents of delight. Different evaluations on these dimensions provide multiple paths eliciting delight. This contrasts with previous research which has only noted one path involving surprise. The results allow concepts, such as magic joy, and real joy, to be parsimoniously explained. These findings are useful in designing tourism experiences.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom359
dc.relation.ispartofpageto381
dc.relation.ispartofjournalAnnals of Tourism Research
dc.relation.ispartofvolume42
dc.rights.retentionY
dc.subject.fieldofresearchCommercial services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchTourism not elsewhere classified
dc.subject.fieldofresearchCognition
dc.subject.fieldofresearchHuman geography
dc.subject.fieldofresearchcode3504
dc.subject.fieldofresearchcode3506
dc.subject.fieldofresearchcode3508
dc.subject.fieldofresearchcode350899
dc.subject.fieldofresearchcode520401
dc.subject.fieldofresearchcode4406
dc.titleCustomer delight from theme park experiences. The Antecedents of Delight based on Cognitive Appraisal Theory
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2013
gro.hasfulltextNo Full Text
gro.griffith.authorScott, Noel
gro.griffith.authorDing, Peiyi


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