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  • When minutes count: Tension and trust in the relationship between emergency managers and the media

    Author(s)
    McLean, Hamish
    Power, Mary
    Griffith University Author(s)
    McLean, Hamish E.
    Year published
    2014
    Metadata
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    Abstract
    In crisis and disaster situations the accuracy, scope, credibility and timeliness of media information depend on relationships between journalists and emergency managers. In the chaos of an unfolding disaster this relationship relies heavily on trust. This specific area has received sparse research attention. Accordingly, we reviewed and synthesized literature on trust, and used qualitative analysis of interviews to examine how elite practitioners viewed the importance of trust in the relationships built up with one another both prior to and during disasters. Two main findings emerged: that there was a need to develop shared ...
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    In crisis and disaster situations the accuracy, scope, credibility and timeliness of media information depend on relationships between journalists and emergency managers. In the chaos of an unfolding disaster this relationship relies heavily on trust. This specific area has received sparse research attention. Accordingly, we reviewed and synthesized literature on trust, and used qualitative analysis of interviews to examine how elite practitioners viewed the importance of trust in the relationships built up with one another both prior to and during disasters. Two main findings emerged: that there was a need to develop shared definitions of trust and articulation of common goals; and that institutional and personal relationships need to be nurtured in the periods between disasters rather than solely during crisis events. These findings warrant dissemination among both media and crisis managers and further research into establishing shared concepts of trust that both partners could use in more effective collaboration.
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    Journal Title
    Journalism
    Volume
    15
    Issue
    3
    DOI
    https://doi.org/10.1177/1464884913480873
    Subject
    Communication Studies
    Journalism and Professional Writing
    Communication and Media Studies
    Publication URI
    http://hdl.handle.net/10072/57441
    Collection
    • Journal articles

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