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dc.contributor.authorKensbock, Sandieen_US
dc.contributor.authorJennings, Gayleen_US
dc.contributor.authorBailey, Janisen_US
dc.contributor.authorPatiar, Anoopen_US
dc.description.abstractHotel room attendants play a significant role in the overall performance and success of hotels. This study presents women room attendants' perspectives of working in what they perceive is the lowest level of a hotel's operational hierarchy, and their experience of the power relationships inherent in these bureaucratic structures. A qualitative, constructionist grounded theory methodology was used, underpinned by a socialist-feminist, critical theory epistemology. Interviews were conducted with 46 room attendants from five 'five-star' hotels on the Gold Coast region of South East Queensland, Australia. Emerging from this study was the conceptualization of women room attendants' daily work experiences at the lowest level of the operational hierarchy. Despite their conspicuous presence, women room attendants perceive themselves as near invisible through non-acknowledgement by hotel management and other staff due to their position at the lowest level of the operational hierarchy. This article contributes to theoretical research on employment experiences in hospitality, particularly on hotel operational praxis and methodologically presents the perceptions of women room attendants through embodiment of their particular voices. Keywords Hotel hierarchies; Room attendants; Grounded theory; Invisibility; Genderen_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.subject.fieldofresearchCommerce, Management, Tourism and Services not elsewhere classifieden_US
dc.subject.fieldofresearchTourism not elsewhere classifieden_US
dc.title‘The lowest rung’: Women room attendants’ perceptions of five star hotels’ operational hierarchies’en_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resourcesen_US
gro.hasfulltextNo Full Text
gro.griffith.authorKensbock, Sandie L.
gro.griffith.authorJennings, Gayle R.
gro.griffith.authorBailey, Janis M.
gro.griffith.authorPatiar, Anoop K.

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