Show simple item record

dc.contributor.authorGrawe, Scott
dc.contributor.authorDaugherty, Patricia
dc.contributor.authorP. Dant, Rajiv
dc.date.accessioned2017-05-03T13:06:26Z
dc.date.available2017-05-03T13:06:26Z
dc.date.issued2012
dc.date.modified2014-04-01T06:25:01Z
dc.identifier.issn21581592
dc.identifier.doi10.1111/j.0000-0000.2011.01037.x
dc.identifier.urihttp://hdl.handle.net/10072/57663
dc.description.abstractThe current research examines the following question: how can on-site representatives (i.e., organizational implants) be used to generate greater interorganizational relationship commitment? The relationship marketing literature explores many facets of interorganizational relationships and commitment, but until now, it has not considered the colocation of employees from separate firms. Dyadic survey data were collected from logistics service providers (LSPs) and their customers. The paired dyads were then analyzed using path analysis. Results indicate that organizational implantation can lead to greater levels of outcome interdependence between the organizations, which can then generate greater levels of commitment from the LSP toward the customer. Results also suggest that organizational implantation can lead to greater levels of relational capital and responsiveness, which is shown to generate greater levels of commitment from the customer toward the LSP.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherWiley-Blackwell
dc.publisher.placeUnited States
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom50
dc.relation.ispartofpageto63
dc.relation.ispartofissue1
dc.relation.ispartofjournalJournal of Business Logistics
dc.relation.ispartofvolume33
dc.rights.retentionY
dc.subject.fieldofresearchMarketing Management (incl. Strategy and Customer Relations)
dc.subject.fieldofresearchBusiness and Management
dc.subject.fieldofresearchcode150503
dc.subject.fieldofresearchcode1503
dc.titleLogistics Service Providers and Their Customers: Gaining Commitment through Organizational Implants
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2012
gro.hasfulltextNo Full Text
gro.griffith.authorDant, Rajiv P.


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record