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dc.contributor.authorK. Chathoth, Prakash
dc.date.accessioned2017-05-03T15:46:33Z
dc.date.available2017-05-03T15:46:33Z
dc.date.issued2007
dc.date.modified2014-04-10T05:23:25Z
dc.identifier.issn02784319
dc.identifier.doi10.1016/j.ijhm.2006.03.004
dc.identifier.urihttp://hdl.handle.net/10072/58217
dc.description.abstractThis paper develops a conceptual framework that describes the impact of information technology (IT) on service management and transaction costs in full service hotel firms. It details how IT would help such firms to lower operations-related transaction costs. Further, the underpinnings of how IT would impact service management in full service hotel firms is discussed more specifically from a customer satisfaction point of view while focusing on two aspects, i.e. managing customer delight and the customer's role as a co-producer. Propositions are developed and a discussion on the impact of IT on firm profitability from a transaction cost perspective ensues while concluding with managerial implications.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.publisherElsevier
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom395
dc.relation.ispartofpageto408
dc.relation.ispartofissue2
dc.relation.ispartofjournalInternational Journal of Hospitality Management
dc.relation.ispartofvolume26
dc.rights.retentionY
dc.subject.fieldofresearchHospitality Management
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150402
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleThe impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.date.issued2007
gro.hasfulltextNo Full Text
gro.griffith.authorChathoth, Prakash


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