Computer self-efficacy levels, perceptions and adoption of online banking
Author(s)
Guriting, Petrus
Chunwen, Gibson
Ndubisi, N.
Griffith University Author(s)
Year published
2007
Metadata
Show full item recordAbstract
This research examines the role of Computer Self-Efficacy (CSE) at three distinct levels of user perceptions (low, mid and high) and the adoption of online banking. The study employs the extended Technology-Acceptance Model (TAM) as the theoretical framework. Based on the data from a sample of 133 customers collected through a field survey, it was found that perceived usefulness and perceived ease of use were strong determinants of the behavioural intention to adopt internet banking. CSE was more important at low and mid levels of user-perceived usefulness and ease of use than at high level of perception. Implications of the ...
View more >This research examines the role of Computer Self-Efficacy (CSE) at three distinct levels of user perceptions (low, mid and high) and the adoption of online banking. The study employs the extended Technology-Acceptance Model (TAM) as the theoretical framework. Based on the data from a sample of 133 customers collected through a field survey, it was found that perceived usefulness and perceived ease of use were strong determinants of the behavioural intention to adopt internet banking. CSE was more important at low and mid levels of user-perceived usefulness and ease of use than at high level of perception. Implications of the findings are discussed.
View less >
View more >This research examines the role of Computer Self-Efficacy (CSE) at three distinct levels of user perceptions (low, mid and high) and the adoption of online banking. The study employs the extended Technology-Acceptance Model (TAM) as the theoretical framework. Based on the data from a sample of 133 customers collected through a field survey, it was found that perceived usefulness and perceived ease of use were strong determinants of the behavioural intention to adopt internet banking. CSE was more important at low and mid levels of user-perceived usefulness and ease of use than at high level of perception. Implications of the findings are discussed.
View less >
Journal Title
International Journal of Services Technology and Management
Volume
8
Issue
1
Subject
Business and Management not elsewhere classified
Banking, Finance and Investment
Business and Management