From Insult to Injury: Explaining the Impact of Incivility
Author(s)
Caza, Brianna Barker
M. Cortina, Lilia
Griffith University Author(s)
Year published
2007
Metadata
Show full item recordAbstract
Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, ...
View more >Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, dissatisfaction with and disengagement from their institution, and performance decline. We also identified perceptions of injustice and ostracism as key mediators in this process, which operated somewhat differently depending on the formal institutional status of the incivility instigator. Implications for theory and research are discussed.
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View more >Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, dissatisfaction with and disengagement from their institution, and performance decline. We also identified perceptions of injustice and ostracism as key mediators in this process, which operated somewhat differently depending on the formal institutional status of the incivility instigator. Implications for theory and research are discussed.
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Journal Title
Basic and Applied Social Psychology
Volume
29
Issue
4
Subject
Organisational Behaviour
Social and Community Psychology
Sociology
Psychology
Cognitive Sciences