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  • From Insult to Injury: Explaining the Impact of Incivility

    Author(s)
    Caza, Brianna Barker
    M. Cortina, Lilia
    Griffith University Author(s)
    Caza, Brianna
    Year published
    2007
    Metadata
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    Abstract
    Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, ...
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    Previous research has demonstrated that violence, harassment, and discrimination have negative consequences for individual well-being. However, this literature has focused less on subtle forms of mistreatment, such as incivility. The current study addresses this gap by developing and testing a conceptual model of incivility, as experienced in institutions of higher education. A survey of 1,043 university students revealed that over 75% had experienced uncivil behavior from other members of their institution in the prior year. Structural equation analyses suggest that these incivility targets endured psychological distress, dissatisfaction with and disengagement from their institution, and performance decline. We also identified perceptions of injustice and ostracism as key mediators in this process, which operated somewhat differently depending on the formal institutional status of the incivility instigator. Implications for theory and research are discussed.
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    Journal Title
    Basic and Applied Social Psychology
    Volume
    29
    Issue
    4
    DOI
    https://doi.org/10.1080/01973530701665108
    Subject
    Organisational Behaviour
    Social and Community Psychology
    Sociology
    Psychology
    Cognitive Sciences
    Publication URI
    http://hdl.handle.net/10072/59327
    Collection
    • Journal articles

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