The role of gender in the construction and evaluation of feedback effectiveness
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This study investigated factors that influence managers' conceptions and subordinates' perceptions of effective feedback. A social rules perspective was used to operationalize male and female managers' conceptions of effective negative feedback. In the first study, 68 male and female managers identified their optimal strategies for providing feedback to subordinates. Male and female managers endorsed different goals and tactics for giving negative feedback, particularly in terms of levels of participation and directness. In the second study, 116 male and female subordinates evaluated the comparative effectiveness and difficulty of these and other standard approaches to feedback. The female manager strategy was evaluated by both men and women as generally more task and relationship effective but not more difficult to enact.
Management Communication Quarterly
© 2003 Sage Publications. Reproduced in accordance with the copyright policy of the publisher. First published in Management Communication Quarterly. This journal is available online: http://mcq.sagepub.com/content/vol16/issue3/