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  • Perceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategies

    Author(s)
    Bentley, Tim
    Catley, Bevan
    Cooper-Thomas, Helena
    Gardner, Dianne
    O'Driscoll, Michael
    Dale, Alison
    Trenberth, Linda
    Griffith University Author(s)
    Trenberth, Linda
    Year published
    2012
    Metadata
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    Abstract
    Workplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor ...
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    Workplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.
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    Journal Title
    Tourism Management
    Volume
    33
    Issue
    2
    DOI
    https://doi.org/10.1016/j.tourman.2011.04.004
    Subject
    Industrial and Organisational Psychology
    Commercial Services
    Marketing
    Tourism
    Publication URI
    http://hdl.handle.net/10072/62059
    Collection
    • Journal articles

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