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dc.contributor.authorBentley, Tim
dc.contributor.authorCatley, Bevan
dc.contributor.authorCooper-Thomas, Helena
dc.contributor.authorGardner, Dianne
dc.contributor.authorO'Driscoll, Michael
dc.contributor.authorDale, Alison
dc.contributor.authorTrenberth, Linda
dc.date.accessioned2017-05-03T11:37:57Z
dc.date.available2017-05-03T11:37:57Z
dc.date.issued2012
dc.date.modified2014-08-08T04:05:32Z
dc.identifier.issn1879-3193
dc.identifier.doi10.1016/j.tourman.2011.04.004
dc.identifier.urihttp://hdl.handle.net/10072/62059
dc.description.abstractWorkplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom351
dc.relation.ispartofpageto360
dc.relation.ispartofissue2
dc.relation.ispartofjournalTourism Management
dc.relation.ispartofvolume33
dc.rights.retentionY
dc.subject.fieldofresearchIndustrial and Organisational Psychology
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode170107
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titlePerceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategies
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.hasfulltextNo Full Text
gro.griffith.authorTrenberth, Linda


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