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dc.contributor.authorBentley, Timen_US
dc.contributor.authorCatley, Bevanen_US
dc.contributor.authorCooper-Thomas, Helenaen_US
dc.contributor.authorGardner, Dianneen_US
dc.contributor.authorO'Driscoll, Michaelen_US
dc.contributor.authorDale, Alisonen_US
dc.contributor.authorTrenberth, Lindaen_US
dc.date.accessioned2017-05-03T11:37:57Z
dc.date.available2017-05-03T11:37:57Z
dc.date.issued2012en_US
dc.date.modified2014-08-08T04:05:32Z
dc.identifier.issn1879-3193en_US
dc.identifier.doi10.1016/j.tourman.2011.04.004en_US
dc.identifier.urihttp://hdl.handle.net/10072/62059
dc.description.abstractWorkplace bullying is a major cause of stress and psychological harm for employees and a costly problem for organisations. Within the travel industry, little is known about the extent and nature of the workplace bullying problem. This paper reports on findings from a survey of 332 New Zealand travel industry staff and managers. The finding that more than one-in-ten respondents experienced bullying in the workplace indicates a significant problem for the sector. In comparison to those who had not experienced bullying, targets of bullying reported lower levels of constructive leadership, colleague support, and supervisor support, and lower self-rated performance. Targets also reported higher levels of stress, lower levels of emotional wellbeing, higher absenteeism, and a higher intention to leave the organisation. Organisational responses to bullying reported to be most effective were those that focused on improvements in communication and relationships. The paper discusses the importance of leadership in developing a bully-free culture within organisations.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.publisherElsevieren_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom351en_US
dc.relation.ispartofpageto360en_US
dc.relation.ispartofissue2en_US
dc.relation.ispartofjournalTourism Managementen_US
dc.relation.ispartofvolume33en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchIndustrial and Organisational Psychologyen_US
dc.subject.fieldofresearchcode170107en_US
dc.titlePerceptions of workplace bullying in the New Zealand travel industry: prevalence and management strategiesen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.hasfulltextNo Full Text
gro.griffith.authorTrenberth, Linda


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