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  • Challenges in responsible provision of gambling: Questions of efficacy, effectiveness and efficiency.

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    Author(s)
    Mackellar, Joanne
    Hing, Nerilee.
    Griffith University Author(s)
    Mackellar, Joanne
    Year published
    2004
    Metadata
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    Abstract
    This paper aims to explain why responsible provision of gambling is an important corporate social issue facing many gambling providers by examining its status with reference to three characteristic features of such issues proposed in the corporate social responsibility literature--expectational gaps, impacts and controversy (Wartick and Mahon, 1994). The existence of expectational gaps, impacts and controversy relating to contemporary gambling operations thus clarifies why gambling providers are under pressure to manage their gambling operations in a more socially responsible manner. A second aim is to clarify why resolving ...
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    This paper aims to explain why responsible provision of gambling is an important corporate social issue facing many gambling providers by examining its status with reference to three characteristic features of such issues proposed in the corporate social responsibility literature--expectational gaps, impacts and controversy (Wartick and Mahon, 1994). The existence of expectational gaps, impacts and controversy relating to contemporary gambling operations thus clarifies why gambling providers are under pressure to manage their gambling operations in a more socially responsible manner. A second aim is to clarify why resolving this issue has been difficult. Drawing on a second explanatory framework from the corporate social responsibility literature (Waddock and Mahon, 1991 ), the paper identifies three areas hindering the resolution of this issue between gambling providers and key stakeholders-lack of agreement over the facts (efficacy), lack of agreement over goals (effectiveness) and lack of agreement over the means to achieve these goals (efficiency). By examining these existing barriers, it is hoped that some pathways to the issue's resolution may be illuminated. Examples from Australia underpin the discussion.
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    Journal Title
    UNLV Gaming Research & Review Journal
    Volume
    8
    Issue
    1
    Publisher URI
    http://digitalscholarship.unlv.edu/grrj/vol8/iss1/4/
    Copyright Statement
    © 2004 Digital Scholarship@UNLV. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
    Subject
    Tourism
    Publication URI
    http://hdl.handle.net/10072/62281
    Collection
    • Journal articles

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