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  • The impact of management on the engagement and well-being of high emotional labour employees

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    94593_1.pdf (465.6Kb)
    Author(s)
    Brunetto, Yvonne
    Shacklock, Kate
    Teo, Stephen
    Farr-Wharton, Rod
    Griffith University Author(s)
    Shacklock, Kate H.
    Year published
    2014
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    Abstract
    Australia, like many other countries, suffers high turnover of nurses and police officers. Contributions to effectively managing the turnover challenge have been called for, and there are few Australian studies of nursing/policing turnover intentions. The purpose was to examine the impact of supervisor-subordinate relationships and perceived organisational support upon engagement, wellbeing, organizational commitment and turnover intentions. Second, we examined similarities and differences between nursing and policing work contexts. The retention of nurses/police has been investigated from traditional management perspectives; ...
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    Australia, like many other countries, suffers high turnover of nurses and police officers. Contributions to effectively managing the turnover challenge have been called for, and there are few Australian studies of nursing/policing turnover intentions. The purpose was to examine the impact of supervisor-subordinate relationships and perceived organisational support upon engagement, wellbeing, organizational commitment and turnover intentions. Second, we examined similarities and differences between nursing and policing work contexts. The retention of nurses/police has been investigated from traditional management perspectives; however we used a different theoretical approach - Social Exchange Theory - and evaluated its utility as a framework. Findings are from Australian data collected during 2010-11 from 510 nurses and 193 police officers, using a survey-based, self-report strategy. Partial Least Squares Path Modeling was used to analyse this data. Results indicated that for both samples, engagement predicts wellbeing and then, wellbeing predicts affective commitment and intentions to leave. MANOVA results suggested that nurses had significantly higher levels of satisfaction with their supervisor-subordinate relationships, perceived organisational support, engagement, wellbeing and affective commitment, than police officers. Only the intention to leave was similar for both groups. Given that turnover can be influenced by supervisors/management, this study provides new knowledge about targeted retention strategies.
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    Journal Title
    International Journal of Human Resource Management
    Volume
    25
    Issue
    17
    DOI
    https://doi.org/10.1080/09585192.2013.877056
    Copyright Statement
    © 2014 Taylor & Francis (Routledge). This is an Accepted Manuscript of an article published by Taylor & Francis in The International Journal of Human Resource Management on 16 Jan 2014, available online: http://www.tandfonline.com/doi/abs/10.1080/09585192.2013.877056
    Subject
    Human Resources Management
    Business and Management
    Marketing
    Policy and Administration
    Publication URI
    http://hdl.handle.net/10072/62702
    Collection
    • Journal articles

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