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dc.contributor.authorMa, Emilyen_US
dc.contributor.authorQu, Hailinen_US
dc.contributor.authorEliwa, Rasha Alien_US
dc.date.accessioned2017-05-03T15:48:24Z
dc.date.available2017-05-03T15:48:24Z
dc.date.issued2014en_US
dc.date.modified2014-09-17T22:31:36Z
dc.identifier.issn19368623en_US
dc.identifier.doi10.1080/19368623.2013.835250en_US
dc.identifier.urihttp://hdl.handle.net/10072/62952
dc.description.abstractBuilding customer loyalty is an important strategy for the success of fine-dining restaurants. Knowing individual customers' differences, especially the distinction between male and female customers in service quality and image perception, as well as satisfaction and loyalty formation, is crucial to attract and retain customers. This study examined the structural relationships among food quality, staff service quality, image, customer satisfaction, and loyalty in the context of fine-dining restaurants with a special focus on gender's moderating effects. The results showed that food quality and staff service quality both contributed to the customers' satisfaction and perceived image of the restaurant. Restaurant image and customer satisfaction explained a large variance in customer loyalty. Gender moderated five out of the six proposed relationships, which supported gender's moderating role in the context of fine-dining restaurants.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.languageEnglishen_US
dc.publisherRoutledgeen_US
dc.publisher.placeUnited Statesen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom513en_US
dc.relation.ispartofpageto535en_US
dc.relation.ispartofissue5en_US
dc.relation.ispartofjournalJournal of Hospitality Marketing & Managementen_US
dc.relation.ispartofvolume23en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchCommerce, Management, Tourism and Services not elsewhere classifieden_US
dc.subject.fieldofresearchcode159999en_US
dc.titleCustomer Loyalty with Fine Dining: The Moderating Role of Genderen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyGriffith Business School, Department of Tourism, Sport and Hotel Managementen_US
gro.hasfulltextNo Full Text
gro.griffith.authorMa, Emily


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