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  • Second victims, organizational resilience and the role of hospital administration

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    94627_1.pdf (529.9Kb)
    Author(s)
    M. Santomauro, Chiara
    J. Kalkman, Cor
    Dekker, Sidney
    Griffith University Author(s)
    Dekker, Sidney
    Year published
    2014
    Metadata
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    Abstract
    Second victims are practitioners involved in an incident that (potentially) harms or kills somebody else, and for which they feel personally responsible. Professional culture and the psychology of blame (and shame) influence how second victims are viewed and dealt with. This paper reviews the status of second victimhood in healthcare - both its symptomatology and organizational responses. Then it considers the problematic nature of "human error" in healthcare and sets this against the psychological backdrop of healthcare professions, seeking cultural-historical explanations in assumptions of actor autonomy and professional ...
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    Second victims are practitioners involved in an incident that (potentially) harms or kills somebody else, and for which they feel personally responsible. Professional culture and the psychology of blame (and shame) influence how second victims are viewed and dealt with. This paper reviews the status of second victimhood in healthcare - both its symptomatology and organizational responses. Then it considers the problematic nature of "human error" in healthcare and sets this against the psychological backdrop of healthcare professions, seeking cultural-historical explanations in assumptions of actor autonomy and professional identity. It concludes by drawing links between the psychological resilience of the individual practitioners involved in an incident and the resilience of an organization's safety culture.
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    Journal Title
    Journal of Hospital Administration
    Volume
    3
    Issue
    5
    DOI
    https://doi.org/10.5430/jha.v3n5p95
    Copyright Statement
    © The Author(s) 2014. This is an Open Access article distributed under the terms of the Creative Commons Attribution 3.0 Unported (CC BY 3.0) License (http://creativecommons.org/licenses/by/3.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
    Subject
    Psychology and Cognitive Sciences not elsewhere classified
    Public Health and Health Services
    Policy and Administration
    Publication URI
    http://hdl.handle.net/10072/63029
    Collection
    • Journal articles

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