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  • Exploring citizen perceptions of barriers to e-government adoption in a developing country

    Author(s)
    Alomari, Mohammad
    Sandhu, Kuldeep
    Woods, Peter
    Griffith University Author(s)
    Sandhu, Kuldeep S.
    Woods, Peter R.
    Alomari, Mohammad K.
    Year published
    2014
    Metadata
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    Abstract
    Purpose - This study aims to explore how citizens socialise and network in relation to using and adopting e-government. The paper suggests that governments need to consider social networks when introducing e-government initiatives. Using qualitative research, this study explores the reasons, fears, motivations and factors with respect to e-government relevant to two social groups of people, those who do and those who do not have regular access to the internet in the Middle Eastern country of Jordan. Design/methodology/approach - The study analyses the results of focus groups representing different social groups of Jordanian ...
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    Purpose - This study aims to explore how citizens socialise and network in relation to using and adopting e-government. The paper suggests that governments need to consider social networks when introducing e-government initiatives. Using qualitative research, this study explores the reasons, fears, motivations and factors with respect to e-government relevant to two social groups of people, those who do and those who do not have regular access to the internet in the Middle Eastern country of Jordan. Design/methodology/approach - The study analyses the results of focus groups representing different social groups of Jordanian citizens across the digital divide. The focus groups followed the nominal group method to explore questions relating to e-government adoption. The nominal group method provided preliminary categorisations of responses; however, further initial and axial coding of data were used to analyse recordings of focus group transcripts. Findings - Contrary to previous research, this study highlights the importance of considering factors that most likely appear as organizational terms, such as resistance to change, when investigating the adoption of e-government within a social community. Cultural and social themes that emerged include resistance to change, wasta (favouritism), and word of mouth (WOM). Few qualitative studies have investigated the main factors relevant to the adoption of e-government by citizens in the Middle East. Originality/value - To investigate the adoption of technological innovations including e-government, this paper encourages researchers and practitioners in information technologies (IT) to consider cultural and social factors that have been rarely discussed in IT research in general and e-government in particular. Examples of these factors are wasta (favouritism) and WOM.
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    Journal Title
    Transforming Government: People, Process and Policy
    Volume
    8
    Issue
    1
    DOI
    https://doi.org/10.1108/TG-05-2013-0013
    Subject
    Commerce, Management, Tourism and Services not elsewhere classified
    Global Information Systems
    Information Systems
    Business and Management
    Policy and Administration
    Publication URI
    http://hdl.handle.net/10072/63519
    Collection
    • Journal articles

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