Where is my pay? Critical success factors of a payroll system - a system life cycle approach
MetadataShow full item record
Majority of firms deploy technologies in HR administrative applications. While payroll processing is a routine transactional activity, poor design and implementation of payroll system can cause immense harm to employee and organizational well-being. Based on the case study of a flawed payroll system in a large and complex public sector organization in Australia, we highlight the key success factors using the system life cycle approach underpinned by the agile philosophy. It highlights the critical importance of strategic organizational review, user involvement and ongoing communication with diverse stakeholders during the planning, analysis, design, implementation and review stages of a payroll project. It reinforces the need for the adoption of and adherence to sound project and change management methodologies. We also explore the limitations of shared service center approach.
Australasian Journal of Information Systems
© 2014 Australasian Association for Information Systems. This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivs 2.5 (CC BY-NC-ND 2.5 AU) License (http://creativecommons.org/licenses/by-nc-nd/2.5/au/), which permits unrestricted non-commercial distribution, and reproduction, provided the original work is properly cited. You may not alter, transform, or build upon this work.
Business Information Systems