Show simple item record

dc.contributor.authorAhmad, rozila
dc.contributor.authorScott, Noel
dc.date.accessioned2017-05-03T13:57:12Z
dc.date.available2017-05-03T13:57:12Z
dc.date.issued2014
dc.identifier.issn13032917
dc.identifier.doi10.1080/13032917.2013.822010
dc.identifier.urihttp://hdl.handle.net/10072/63557
dc.description.abstractThis study examined hotel staffing issues with a focus on the front office department. Although there are numerous studies reporting high employee turnover in the hospitality industry, few have examined issues that contribute to this turnover or broader related staffing issues. To address this gap, this study conducted semi-structured interviews with 14 front office managers from hotels with various levels of service in the northern region of Malaysia. Results identified a number of poorly studied issues that contribute to staff turnover. The findings indicate that hotel staff turnover and the consequences for hotel performance are due to a complex series of causal factors. Results may be used by hotel managers in addressing their staffing issues and in improving performance.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent98887 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherRoutledge
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom24
dc.relation.ispartofpageto38
dc.relation.ispartofissue1
dc.relation.ispartofjournalAnatolia: A multi-disciplinary Journal
dc.relation.ispartofvolume25
dc.rights.retentionY
dc.subject.fieldofresearchTourism Management
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150603
dc.subject.fieldofresearchcode1506
dc.titleManaging the front office department: staffing issues in Malaysian hotels
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.rights.copyright© 2014 Taylor and Francis. This is an electronic version of an article published in Anatolia: An International Journal of Tourism and Hospitality Research, Volume 25, Issue 1, 2014, Pages 24-38. Anatolia: An International Journal of Tourism and Hospitality Research is available online at: http://www.tandfonline.com with the open URL of your article.
gro.date.issued2015-08-04T23:55:00Z
gro.hasfulltextFull Text
gro.griffith.authorScott, Noel


Files in this item

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record