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dc.contributor.authorAubke, Florian
dc.contributor.authorWober, Karl
dc.contributor.authorScott, Noel
dc.contributor.authorBaggio, Rodolfo
dc.date.accessioned2017-05-03T13:57:11Z
dc.date.available2017-05-03T13:57:11Z
dc.date.issued2014
dc.identifier.issn02784319
dc.identifier.doi10.1016/j.ijhm.2014.05.010
dc.identifier.urihttp://hdl.handle.net/10072/63592
dc.description.abstractThe practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent261215 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherPergamon Press
dc.publisher.placeUnited Kingdom
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofpagefrom149
dc.relation.ispartofpageto157
dc.relation.ispartofjournalInternational Journal of Hospitality Management
dc.relation.ispartofvolume41
dc.rights.retentionY
dc.subject.fieldofresearchTourism Management
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150603
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titleKnowledge sharing in revenue management teams: Antecedents and consequences of group cohesion
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.rights.copyright© 2014 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
gro.date.issued2015-02-12T00:44:16Z
gro.hasfulltextFull Text
gro.griffith.authorScott, Noel


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