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  • Casual Dining on the French Riviera: Examining the Relationship between Visitors’ Perceived Quality, Positive Emotions and Behavioral Intentions

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    Accepted Manuscript (AM)
    Author(s)
    Prayag, G
    Khoo-Lattimore, C
    Sitruk, J
    Griffith University Author(s)
    Khoo, Catheryn S.
    Year published
    2015
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    Abstract
    The study investigates the relationship between the three components of perceived quality (service quality, food quality and restaurant atmospherics), positive emotions, and behavioral intentions. By testing competing structural models on a sample of international tourists to casual dining restaurants on the French Riviera, we found that positive emotions have a strong influence on behavioral intentions. Competing paths between service quality, food quality, and restaurant atmospherics with positive emotions were found. The results hold important theoretical and managerial implications for service providers and encouraging ...
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    The study investigates the relationship between the three components of perceived quality (service quality, food quality and restaurant atmospherics), positive emotions, and behavioral intentions. By testing competing structural models on a sample of international tourists to casual dining restaurants on the French Riviera, we found that positive emotions have a strong influence on behavioral intentions. Competing paths between service quality, food quality, and restaurant atmospherics with positive emotions were found. The results hold important theoretical and managerial implications for service providers and encouraging international visitors to revisit and recommend restaurants on the French Riviera.
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    Journal Title
    Journal of Hospitality Marketing and Management
    Volume
    24
    Issue
    1
    DOI
    https://doi.org/10.1080/19368623.2014.859114
    Copyright Statement
    © 2015 Taylor & Francis (Routledge). This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Hospitality Marketing & Management on 08 Oct 2014, available online: http://www.tandfonline.com/doi/abs/10.1080/19368623.2014.859114
    Subject
    Commercial services
    Marketing
    Tourism
    Tourism marketing
    Tourist behaviour and visitor experience
    Publication URI
    http://hdl.handle.net/10072/63612
    Collection
    • Journal articles

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