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dc.contributor.authorGuilding, Christopheren_US
dc.contributor.authorLamminmaki, Dawneen_US
dc.contributor.authorMcManus, Lisaen_US
dc.contributor.editorAbraham Pizamen_US
dc.date.accessioned2017-05-03T13:20:30Z
dc.date.available2017-05-03T13:20:30Z
dc.date.issued2014en_US
dc.identifier.issn18734693en_US
dc.identifier.doi10.1016/j.ijhm.2013.10.001en_US
dc.identifier.urihttp://hdl.handle.net/10072/63637
dc.description.abstractThe nature of staff turnover accounting procedures in a labour intensive context has been examined by conducting interviews with twenty eight managers in large three to five star hotels and two theme parks. It was found that the main staff turnover accountability procedures adopted involve monthly departmental reporting of staff turnover percentage levels and also the conduct of exit interviews. A degree of staff turnover costing was noted, although this practice was not extensively applied. Most interviewees supported the notion of allocating staff turnover costs to those operating departments experiencing the turnover. A muted form of this practice was observed in one hotel, however most interviewees had never contemplated or heard of the practice. Agency theory has been utilized as a framework for structuring a range of observed and potential staff turnover accountability relationships.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_US
dc.format.extent307626 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglishen_US
dc.publisherElsevieren_US
dc.publisher.placeUnited Kingdomen_US
dc.relation.ispartofstudentpublicationNen_US
dc.relation.ispartofpagefrom231en_US
dc.relation.ispartofpageto243en_US
dc.relation.ispartofjournalInternational Journal of Hospitality Managementen_US
dc.relation.ispartofvolume36en_US
dc.rights.retentionYen_US
dc.subject.fieldofresearchCommerce, Management, Tourism and Services not elsewhere classifieden_US
dc.subject.fieldofresearchcode159999en_US
dc.titleStaff turnover costs: In search of accountabilityen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.rights.copyright© 2014 Elsevier. This is the author-manuscript version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.en_US
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