Show simple item record

dc.contributor.authorKhosravi, Arash
dc.contributor.authorBinti Ismail, Maizatul Akmar
dc.contributor.authorGhapanchi, Amir Hossein
dc.contributor.authorNajaftorkaman, Reza
dc.contributor.editorRitu Agarwal
dc.date.accessioned2017-05-03T16:08:24Z
dc.date.available2017-05-03T16:08:24Z
dc.date.issued2014
dc.identifier.refurihttp://aisel.aisnet.org/pacis2014/?utm_source=aisel.aisnet.org%2Fpacis2014%2F221&utm_medium=PDF&utm_campaign=PDFCoverPages
dc.identifier.urihttp://hdl.handle.net/10072/65366
dc.description.abstractThe purpose of this paper is to systematically analyze the knowledge management research within small and medium-sized companies. The study includes a systematic review of 30 peer reviewed papers on knowledge management advantages for SMEs. Balanced scorecard perspectives cover all aspects of the organization, and, consequently, the balanced scorecard approach has been applied to classify the KM benefits. The reviewed scientific studies highlight the benefits of knowledge management in the areas of economic and social perspective (increased profits, flexibility, product reputation, financial performance), commercial and customers perspective (market share, sales growth, customer satisfaction, good external relationship), internal business processes perspective (operational performance, increased productivity, product/service quality, process improvement) and organizational learning and growth perspective (employee development, innovation, organizational creativity, learning).For future studies, determining stakeholder views is recommended in order to gain sustainable competitive advantage.
dc.description.peerreviewedYes
dc.description.publicationstatusYes
dc.format.extent174967 bytes
dc.format.mimetypeapplication/pdf
dc.languageEnglish
dc.language.isoeng
dc.publisherAssociation for Information Systems
dc.publisher.placeChina
dc.publisher.urihttp://aisel.aisnet.org/pacis2014/162/
dc.relation.ispartofstudentpublicationN
dc.relation.ispartofconferencenamePACIS 2014: IT Ubiquitous and Collaborative Innovation
dc.relation.ispartofconferencetitlePacific Asia Conference on Information Systems (PACIS)
dc.relation.ispartofdatefrom2014-06-24
dc.relation.ispartofdateto2014-06-28
dc.relation.ispartoflocationChengdu, China
dc.rights.retentionY
dc.subject.fieldofresearchInformation Systems Management
dc.subject.fieldofresearchcode080609
dc.titleA taxonomy of knowledge management outcomes for SMEs
dc.typeConference output
dc.type.descriptionE1 - Conferences
dc.type.codeE - Conference Publications
gro.rights.copyright© 2014 Australasian Association for Information Systems. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.
gro.date.issued2014-12-22T01:09:26Z
gro.hasfulltextFull Text
gro.griffith.authorGhapanchi, Amir Hossein H.
gro.griffith.authorNajaftorkaman, Mohammadreza


Files in this item

This item appears in the following Collection(s)

  • Conference outputs
    Contains papers delivered by Griffith authors at national and international conferences.

Show simple item record