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dc.contributor.authorEde, Andrewen_US
dc.contributor.authorHomel, Rossen_US
dc.contributor.authorPrenzler, Timothyen_US
dc.contributor.editorJohn Pratten_US
dc.date.accessioned2017-05-03T11:04:21Z
dc.date.available2017-05-03T11:04:21Z
dc.date.issued2002en_US
dc.date.modified2011-05-06T06:44:31Z
dc.identifier.issn00048658en_US
dc.identifier.doi10.1375/acri.35.1.27en_AU
dc.identifier.urihttp://hdl.handle.net/10072/6538
dc.description.abstractThis study demonstrates the potential for using complaints data to identify and remedy misconduct problems in policing, and to reduce complaints. The study is distinctive in focusing on units of police management responsibility at the operational level. Drawing on the criminological concept of crime mapping, analysis of complaints was conducted at a more specific level than previously attempted, either in the subject jurisdiction or in published research on the topic. The study is also distinctive in attempting to control for the effects of different "task environments" - by comparing units of similar size and similar duties - and by comparing complaint patterns in terms of concentration and prevalence. A high concentration of complaints was interpreted as indicative of a problem with small numbers of individuals attracting a large number of complaints. A high prevalence was considered indicative of a more diffuse problem that might be associated with negative aspects of the workplace culture of a unit. The analysis found units in all possible combinations of concentration and prevalence of complaints. Out of 436 units, 38 had no complaints and 79 had either a high concentration or a high prevalence. Five units had a combination of a high concentration and high prevalence. A number of implications follow from these findings subject to more refined research. For example, cases of high concentrations of complaints might to be addressed with responses tailored to individual behavioural patterns. The issue of a possible negative culture should be addressed through reviews of management practices, with attention to issues such as supervision and staff morale.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherAustralian Academic Pressen_US
dc.publisher.placeBowen Hills, Qlden_US
dc.publisher.urihttp://anj.sagepub.com/en_AU
dc.relation.ispartofpagefrom27en_US
dc.relation.ispartofpageto42en_US
dc.relation.ispartofissue1en_US
dc.relation.ispartofjournalAustralian and New Zealand Journal of Criminologyen_US
dc.relation.ispartofvolume35en_US
dc.subject.fieldofresearchcode390401en_US
dc.titleReducing complaints against police and preventing misconduct: a diagnostic study using hot spot analysisen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.facultyArts, Education & Law Group, School of Criminology and Criminal Justiceen_US
gro.date.issued2002
gro.hasfulltextNo Full Text


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