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  • The Asia-Pacific Tourism Workforce of the Future: Using Delphi Techniques to Identify Possible Scenarios

    Author(s)
    Solnet, DJ
    Baum, T
    Kralj, A
    Robinson, RNS
    Ritchie, BW
    Olsen, M
    Griffith University Author(s)
    Kralj, Anna L.
    Year published
    2014
    Metadata
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    Abstract
    This article addresses the challenges of long-term planning for a tourism workforce at a regional level, a significant yet underconceptualized area in the literature. We draw on Yeoman's future thinking techniques to generate a four-quadrant matrix designed to facilitate the development of scenarios that identify workforce challenges the tourism sector in the Asia-Pacific is likely to face through to 2030. Applying a modified Delphi technique, an expert panel aided in the formulation of dimensions on which our matrix is based. Their inputs over three rounds informed the development of four scenarios for the future of the ...
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    This article addresses the challenges of long-term planning for a tourism workforce at a regional level, a significant yet underconceptualized area in the literature. We draw on Yeoman's future thinking techniques to generate a four-quadrant matrix designed to facilitate the development of scenarios that identify workforce challenges the tourism sector in the Asia-Pacific is likely to face through to 2030. Applying a modified Delphi technique, an expert panel aided in the formulation of dimensions on which our matrix is based. Their inputs over three rounds informed the development of four scenarios for the future of the tourism workforce in the Asia-Pacific. Utilizing these scenarios or "possibility spaces," the article provides a framework for discussion and a platform for workforce planning and policy within this region.
    View less >
    Journal Title
    Journal of Travel Research
    Volume
    53
    Issue
    6
    DOI
    https://doi.org/10.1177/0047287513513163
    Subject
    Commercial services
    Marketing
    Tourism
    Tourism not elsewhere classified
    Publication URI
    http://hdl.handle.net/10072/66389
    Collection
    • Journal articles

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