A Socio Technical Study of Videophone Adoption at a Multi-Campus University
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From a technical point of view, the implementation of videophones across the university has been a success overall. Despite this however, the numbers of staff prepared to use the videophone to its full potential is disappointingly low. The results of this study show that the challenge is cultural rather than a technical one. In terms of the Technology Adoption Life Cycle Model the data suggests that the early adopters and innovators are making good use of the new technology, and are happy with the expanded range of communication capabilities that the new phones afford. The data indicates that the early majority is yet to make this crucial transition, known as ‘crossing the chasm’ This report makes specific recommendations on how best to manage this challenge..
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Studies in Human Society