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  • Logical Lego? Co-constructed perspectives on service design

    Author(s)
    Heath, Claude
    Coles-Kemp, Lizzie
    Hall, Peter
    Griffith University Author(s)
    Hall, Peter A.
    Year published
    2014
    Metadata
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    Abstract
    In the era of 'digital by default', internet-borne services reach out into spaces and places. One example of such a service is home-based micro-payments using Internet Protocol Television (IPTV) that depends on reliable information-sharing practices between user and service providers. Traditional business modelling and brainstorming methods struggle to articulate the influences of space and place on service requirements, especially in terms of human-to human and cultural relations. Shared modelling with Lego produces three-dimensional 'rich pictures' of relational services design showing the influences of space and place ...
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    In the era of 'digital by default', internet-borne services reach out into spaces and places. One example of such a service is home-based micro-payments using Internet Protocol Television (IPTV) that depends on reliable information-sharing practices between user and service providers. Traditional business modelling and brainstorming methods struggle to articulate the influences of space and place on service requirements, especially in terms of human-to human and cultural relations. Shared modelling with Lego produces three-dimensional 'rich pictures' of relational services design showing the influences of space and place upon a situated service design. However, previous studies have merely presented results as photographs without annotations explaining model dynamics. Line drawings subsequently made by the authors, based on the model, succeed in extracted recursive patterns of spatially and temporally distributed social practices. These drawings, together with the model, are prime candidates for service designers to articulate the relational spaces and the demographics of target user-communities.
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    Conference Title
    Designing a Municipality: Proceedings of NordDesign 2014
    Volume
    6
    Issue
    2
    Publisher URI
    http://nd2014.aaltodesignfactory.fi/
    Subject
    Interaction and experience design
    Visual communication design (incl. graphic design)
    Design not elsewhere classified
    Publication URI
    http://hdl.handle.net/10072/68701
    Collection
    • Conference outputs

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