‘Lay people, for God’s sake! Surely I should be dealing with lawyers?’: Towards an assessment of self-help legal services in Australia

Abstract

The last decade has been a time of change for the domain of Australian legal services. Amongst other developments, the period has seen a marked growth in the supply of legal information to consumers, using traditional and online methods. This has been accompanied by a seemingly significant increase in the supply of legal services that apparently involve consumers themselves in the service delivery process. This article presents our exploratory research findings on the growth and significance of these services in Australia.