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  • Service locus of control: its conceptualization and measurement

    Author(s)
    Bradley, Graham
    Sparks, Beverley
    Griffith University Author(s)
    Sparks, Beverley A.
    Bradley, Graham L.
    Year published
    2002
    Metadata
    Show full item record
    Abstract
    This article reports on the conceptualization of the construct of service locus of control, a dispositional variable with implications for consumer behavior in a range of service settings. The development of a self-administered scale to measure this construct is described. In its final form, the 14-item measure contains three subscales-Internal, Powerful Others, and Luck-which are shown through exploratory and confirmatory factor analyses to be robust and relatively independent of each other. Three studies are reported that provide evidence of the scale's reliability and validity. Further tests of, and applications for, the ...
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    This article reports on the conceptualization of the construct of service locus of control, a dispositional variable with implications for consumer behavior in a range of service settings. The development of a self-administered scale to measure this construct is described. In its final form, the 14-item measure contains three subscales-Internal, Powerful Others, and Luck-which are shown through exploratory and confirmatory factor analyses to be robust and relatively independent of each other. Three studies are reported that provide evidence of the scale's reliability and validity. Further tests of, and applications for, the instrument are discussed.
    View less >
    Journal Title
    Journal of Service Research
    Volume
    4
    Issue
    4
    Publisher URI
    http://jsr.sagepub.com/cgi/content/abstract/4/4/312
    Copyright Statement
    © 2002 Sage Publications. Reproduced in accordance with the copyright policy of the publisher. First published in Journal of Service Research. This journal is available online: http://jsr.sagepub.com/content/vol4/issue4/
    Subject
    Commercial Services
    Marketing
    Publication URI
    http://hdl.handle.net/10072/7172
    Collection
    • Journal articles

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