Show simple item record

dc.contributor.authorBradley, Grahamen_US
dc.contributor.authorSparks, Beverleyen_US
dc.contributor.editorRoland Rusten_US
dc.date.accessioned2017-05-03T12:03:54Z
dc.date.available2017-05-03T12:03:54Z
dc.date.issued2002en_US
dc.date.modified2007-03-30T06:10:35Z
dc.identifier.issn10946705en_US
dc.identifier.urihttp://hdl.handle.net/10072/7172
dc.description.abstractThis article reports on the conceptualization of the construct of service locus of control, a dispositional variable with implications for consumer behavior in a range of service settings. The development of a self-administered scale to measure this construct is described. In its final form, the 14-item measure contains three subscales-Internal, Powerful Others, and Luck-which are shown through exploratory and confirmatory factor analyses to be robust and relatively independent of each other. Three studies are reported that provide evidence of the scale's reliability and validity. Further tests of, and applications for, the instrument are discussed.en_US
dc.description.peerreviewedYesen_US
dc.description.publicationstatusYesen_AU
dc.languageEnglishen_US
dc.language.isoen_AU
dc.publisherSage Publicationsen_US
dc.publisher.placeThousand Oaksen_US
dc.publisher.urihttp://jsr.sagepub.com/cgi/content/abstract/4/4/312en_AU
dc.relation.ispartofpagefrom312en_US
dc.relation.ispartofpageto324en_US
dc.relation.ispartofissue4en_US
dc.relation.ispartofjournalJournal of Service Researchen_US
dc.relation.ispartofvolume4en_US
dc.subject.fieldofresearchcode380104en_US
dc.titleService locus of control: its conceptualization and measurementen_US
dc.typeJournal articleen_US
dc.type.descriptionC1 - Peer Reviewed (HERDC)en_US
dc.type.codeC - Journal Articlesen_US
gro.rights.copyrightCopyright 2002 Sage Publications. Reproduced in accordance with the copyright policy of the publisher. First published in Journal of Service Research. This journal is available online: http://jsr.sagepub.com/content/vol4/issue4/en_AU
gro.date.issued2002
gro.hasfulltextNo Full Text


Files in this item

FilesSizeFormatView

There are no files associated with this item.

This item appears in the following Collection(s)

  • Journal articles
    Contains articles published by Griffith authors in scholarly journals.

Show simple item record