Training Needs of the Hospitality Industry

Abstract

This report documents a multi-perspective investigation into the training needs of the hospitality and tourism industry in Australia. Research on training needs is important, especially in the hospitality industry, which is known for its traditional approach in terms of human resource management. The following report aims to develop an understanding of the current situation concerning hospitality graduates’ as well as hospitality managers’ skills and competencies and career development. Primary research was undertaken via a series of four consolidated focus groups in Sydney, Brisbane and the Gold Coast, with hospitality industry professionals. A comparative analysis was then completed to compare the findings in order to identify issues or gaps. Firstly, the results show that there is a general acceptance that changes have to occur in the provision of training in the hospitality industry. However, these changes are often recommended by academics and not necessarily accepted by the industry. All focus group participants recognised that higher and general skills have to be added to the crafted curriculum as employees need to be more responsive to the changing environments. In essence, a balance needs to be found between practice and theory. The second main concern emerging from the research is that the industry is not very attractive to the new generation of graduates, who favour a better work/life balance than that offered by the hospitality industry. For these reasons, the industry should also focus on developing a more attractive image in terms of role, wages and career development. Furthermore, the Working Holiday Visa Program, the Commonwealth Government’s Mature Age Workers program and the extensive Vocational Education (VE – TAFE) sector can provide a significant cohort of capable workers for the industry.