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  • Sexual harassment of women working as room attendants within 5-star hotels

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    104692_1.pdf (125.4Kb)
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    Accepted Manuscript (AM)
    Author(s)
    Kensbock, Sandie
    Bailey, Janis
    Jennings, Gayle
    Patiar, Anoop
    Griffith University Author(s)
    Patiar, Anoop K.
    Kensbock, Sandie L.
    Bailey, Janis M.
    Jennings, Gayle R.
    Year published
    2015
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    Abstract
    Given the gendered power relations and the isolated nature of women hotel room attendants' working environments, guest-initiated sexual harassment experienced by room attendants is a significant, under-investigated problem. This study of women attendants' experiences of sexual harassment was conducted in 5-star hotels located on the Gold Coast — a notable tourism destination — of Queensland, Australia. Adopting a socialist–feminist critical theory epistemological perspective, the study used a qualitative constructivist grounded theory methodology. The research reveals the pervasiveness of sexual harassment experienced by ...
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    Given the gendered power relations and the isolated nature of women hotel room attendants' working environments, guest-initiated sexual harassment experienced by room attendants is a significant, under-investigated problem. This study of women attendants' experiences of sexual harassment was conducted in 5-star hotels located on the Gold Coast — a notable tourism destination — of Queensland, Australia. Adopting a socialist–feminist critical theory epistemological perspective, the study used a qualitative constructivist grounded theory methodology. The research reveals the pervasiveness of sexual harassment experienced by women hotel room attendants. In particular, this study illuminates the varied forms, meanings and consequences of sexual harassment in a particular organizational context. In focusing on the interacting effects of the gendered nature of the hotel workplace and the hotel workplace culture, the near-complete ‘normalization’ of sexual harassment within the hotels is revealed. This outcome is a source of considerable concern, with implications for the industry, for employment relations institutions and for public policy.
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    Journal Title
    Gender, Work & Organization
    Volume
    22
    Issue
    1
    DOI
    https://doi.org/10.1111/gwao.12064
    Copyright Statement
    © 2015 John Wiley & Sons Ltd. This is the peer reviewed version of the following article: Sexual harassment of women working as room attendants within five star hotels, Gender, Work & Organization, Volume 22, Issue 1, pages 36–50, 2015 which has been published in final form at http://dx.doi.org/10.1111/gwao.12064. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)
    Subject
    Group Theory and Generalisations
    Business and Management
    Sociology
    Other Studies in Human Society
    Publication URI
    http://hdl.handle.net/10072/91470
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    • Journal articles

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