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dc.contributor.authorKensbock, Sandie
dc.contributor.authorJennings, Gayle
dc.contributor.authorBailey, Janis
dc.contributor.authorPatiar, Anoop
dc.date.accessioned2019-03-04T03:11:04Z
dc.date.available2019-03-04T03:11:04Z
dc.date.issued2016
dc.identifier.issn0160-7383
dc.identifier.doi10.1016/j.annals.2015.11.010
dc.identifier.urihttp://hdl.handle.net/10072/99473
dc.description.abstractPerforming is a socio-psychological process of defining self as a room attendant and finding dignity in the course of completing daily tasks while interacting with other social actors—guests and hotel employees—on hotel stages. The grounded theory of performing emerged from qualitative research, informed by socialist-feminist critical theory and qualitative social constructivist grounded theory. Forty-six room attendants working in one of five participating 5-star hotels located in South East Queensland, Australia, were interviewed. Performing has ramifications for tourism service provision, specifically, hotel praxis and the need for greater acknowledgement of room attendants as a community of value, possessing practical knowledge that could be used to improve daily operations, enhancing guest interactions and tourism service experiences.
dc.description.peerreviewedYes
dc.languageEnglish
dc.language.isoeng
dc.publisherElsevier
dc.relation.ispartofpagefrom112
dc.relation.ispartofpageto127
dc.relation.ispartofjournalAnnals of Tourism Research
dc.relation.ispartofvolume56
dc.subject.fieldofresearchImpacts of Tourism
dc.subject.fieldofresearchCommercial Services
dc.subject.fieldofresearchMarketing
dc.subject.fieldofresearchTourism
dc.subject.fieldofresearchcode150601
dc.subject.fieldofresearchcode1504
dc.subject.fieldofresearchcode1505
dc.subject.fieldofresearchcode1506
dc.titlePerforming: Hotel room attendants’ employment experiences
dc.typeJournal article
dc.type.descriptionC1 - Articles
dc.type.codeC - Journal Articles
gro.facultyGriffith Business School, Dept of Employment Relations and Human Resources
gro.hasfulltextNo Full Text
gro.griffith.authorPatiar, Anoop K.
gro.griffith.authorKensbock, Sandie L.
gro.griffith.authorBailey, Janis M.
gro.griffith.authorJennings, Gayle R.


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