TC 5.3 and INTEROP-VLab invited session CODE: the Internet of Service session; vX5id Abstract:This paper presents a summary of an integrated empirical enterprise framework and an aspect of its practical use. Development of the empirical framework, over some ten years, has been driven by management strategic goals and the need for successful commercial outcomes. What is offered as novel is the integrated empirical framework approach for a Service Oriented Architecture (SOA). The approach uses service interfaces' definitions at several logical levels within the Enterprise with mapping to component services thus allowing deterministic Service Level Agreement derivation using Failure Mode Effects Analysis (FMEA). As the empirical framework can incorporate arbitrary quantitative metrics, the technique allows management of risks with accurate budgeting, verifiable cost benefit design and comparison of proposed changes to existing enterprises on a cost benefit basis. Emphasis on integration of strategic frameworks and management paradigms with application and SOA components has been found to be critical to commercial success.