A Multilevel Examination of the Influence of Emotional Skills on Communication Performance

Loading...
Thumbnail Image
File version
Author(s)
Troth, Ashlea
Jordan, Peter
Lawrence, Sandra
Tse, Herman
Primary Supervisor
Other Supervisors
Editor(s)
Date
2007
Size

158059 bytes

File type(s)

application/pdf

Location

Adelaide

License
Abstract

Recent research suggests it is useful to adopt a multilevel approach when examining the impact of individual emotional skills on team effectiveness. In this study a multilevel model was developed and tested to explore how individual team members' emotional skills influence their communication effectiveness and appropriateness. Data was collected from 127 student participants involved in 37 project teams, whose work culminated in a performance task after 8 weeks. Self-report emotional skill ratings were obtained in the first two weeks of semester. Four emotional skills were assessed: awareness of own and others' emotions, and management of own and others' emotions. Peer ratings of team members' communication effectiveness and communication appropriateness over the 8 weeks were collected directly after completion of the performance task. Hierarchical linear modeling analyses revealed that individual-level awareness of others' emotions influenced individual-level communication effectiveness. Team-level emotional skills were found to influence ratings of individual-level communication effectiveness (management of own emotions, awareness of others' emotions, management of others' emotions) and individual-level communication appropriateness (management of others' emotions). In addition, team-level management of others' emotions was related with both team-level communication appropriateness and effectiveness. Implications for theory and practice are discussed, and future research directions are identified.

Journal Title
Conference Title

7th Industrial and Organisational Psychology Conference

Book Title
Edition
Volume
Issue
Thesis Type
Degree Program
School
DOI
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement

© The Author(s) 2007. The attached file is posted here with permission of the copyright ownes for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher's website or contact the authors.

Item Access Status
Note
Access the data
Related item(s)
Subject
Persistent link to this record
Citation