Computer-based simulations provide an opportunity for social work students to learn effective communication skills that sit at the core of social work practice. The current study describes a best practice interviewing protocol that promotes the use of open-ended questions (i.e. that elicit elaborate responses without dictating expected content) taught using a computer-generated child avatar. Utilising a mixed method design, quantitative analysis showed social work students (N = 25) who undertook a 3-hour training session showed improvements from baseline to post-training. There was a significant increase in open-ended questions and a concomitant decrease in poorly structured (closed) questions. Thematic analysis (N = 39) of participant feedback on the training supported students’ understanding that open-ended questions are key to eliciting detailed information. Students were positive about the use of technology and its place in social work education, highlighting its realism and the absence of risk to clients while learning. Evidence of emerging reflective practice and understanding of the self when engaging with technology-based education is discussed.