Balancing Formal and Informal Support for Psychological Health in Emergency Services
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Townsend, Keith
Loudoun, Rebecca
Dao-Tran, Tiet-Hanh
Wilkinson, Adrian
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Wankhade, Paresh
McCann, Leo
Murphy, Peter
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Abstract
Ambulance staff are likely to be exposed to traumatic events regularly throughout their shifts and working weeks and accumulatively throughout their working lives. This chapter examines two Australian case study organisations and draws together data from a series of interviews with paramedics, support staff, managers and union officials. In essence, both the formal and informal support are critical in providing the type of support that is required at any given moment in time—balancing this system is not easy when the individual support needed changes between individuals.
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Critical Perspectives on the Management and Organization of Emergency Services
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© 2019 Taylor & Francis. This is an Accepted Manuscript of a book chapter published by Routledge in Critical Perspectives on the Management and Organization of Emergency Services on 16 May 2019, available online: http://doi.org/10.4324/9781315104447-16
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Human resources and industrial relations
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Kellner, A; Townsend, K; Loudoun, R; Dao-Tran, T-H; Wilkinson, A, Balancing Formal and Informal Support for Psychological Health in Emergency Services, Critical Perspectives on the Management and Organization of Emergency Services, 2019, pp. 270-287