Legal professionals in Australia are increasingly advising separated parents to use online parenting communication platforms, including in cases with domestic and family violence allegations. Despite this relatively new technology’s popularity as a potential solution for separated parents, scholars have only begun to explore users’ experiences. This is the first study to investigate domestic and family violence survivors’ perspectives. Through semi-structured interviews, twenty women shared their experiences using Our Children Australia with abusive former partners. Using feminist thematic analysis, it was found that Our Children Australia was beneficial for the majority of women (18 out of 20). However, the platform does not eliminate abuse. Some men used the technology to facilitate ongoing abuse. Participants also reported that legal professionals misinterpreted abuse conducted via Our Children Australia. Study participants provided valuable recommendations for educating family law professionals, technology developers, and designers to prevent such misuse. This study demonstrates how one form of technology can be used to improve survivors’ experiences communicating with abusers after separation.