Airbnb Experiences: Travelers' Purchase Behavior and Word-of-Mouth

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Purohit, Sonal
Arora, Rakhi
Nunkoo, Robin
Goolaup, Sandhiya
Das, Manish
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2022
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Abstract

This research examines travelers purchase behavior of “Airbnb experiences” by developing a model based on the stimulus organism response theory. Motivation, conceptualized as hedonic and utilitarian, is proposed to influence attitudes toward “Airbnb experiences.” The model is tested using data collected from two separate empirical studies on Indian domestic travelers. Empirical findings from both studies demonstrate a significant influence of perceived authenticity, perceived enjoyment, and service quality on travelers’ attitudes toward “Airbnb experiences.” The results from the two studies also converge with respect to the influence of attitudes on purchase intention and word-of-mouth. Both studies suggest a moderating effect of trend affinity on the relationship between attitudes and word-of-mouth. The research presents scholars with a theoretically robust model with the motivational attributes that positively impacts on travelers’ attitudes toward “Airbnb experiences” and the latter’s influence on purchase intention and word-of-mouth. We discuss the practical implications and limitations of the research.

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Journal of Travel Research

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This publication has been entered in Griffith Research Online as an advanced online version.

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Tourism

Marketing

Social Sciences

Hospitality, Leisure, Sport & Tourism

Social Sciences - Other Topics

sharing economy

Airbnb experiences

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Purohit, S; Arora, R; Nunkoo, R; Goolaup, S; Das, M, Airbnb Experiences: Travelers' Purchase Behavior and Word-of-Mouth, Journal of Travel Research, 2022

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