The influence of psychological safety on feedback conversations in general practice training

No Thumbnail Available
File version
Author(s)
Ajjawi, Rola
Bearman, Margaret
Sheldrake, Michelle
Brumpton, Kay
O'Shannessy, Megan
Dick, Marie-Louise
French, Matthew
Noble, Christy
Primary Supervisor
Other Supervisors
Editor(s)
Date
2022
Size
File type(s)
Location
License
Abstract

Introduction: Fostering trainee psychological safety is increasingly being recognised as necessary for effective feedback conversations. Emerging literature has explored psychological safety in peer learning, formal feedback and simulation debrief. Yet, the conditions required for psychologically safe feedback conversations in clinical contexts, and the subsequent effects on feedback, have not been explored. Methods: We conducted a qualitative study using interviews and longitudinal audio-diaries with 12 rural general practice trainees. The data were analysed using framework thematic analysis to identify factors across the data and as individual participant case studies with illustrative vignettes of dynamic interleaving of factors in judgements about feedback conversations. Findings: Findings identify the influence of intrapersonal (e.g. confidence and comfort to seek help), interpersonal (e.g. trust and relationship) and sociocultural factors (e.g. living and working in a rural community) that contribute to psychological safety in the context of everyday feedback conversations. Multiple factors interplayed in feedback conversations where registrars could feel safe and unsafe within one location and even at the one time. Discussion: Participants felt psychologically safe to engage their educators in sanctioned systems of conversation related to the immediate care of the patient and yet unsafe to engage in less patient related performance conversations despite the presence of multiple positive interpersonal factors. The concept of a safe ‘container’ (contained space) is perhaps idealised when it comes to feedback conversations about performance in the informal and emergent spaces of postgraduate training. More research is needed into understanding how clinical environments can sanction feedback conversations in clinical environments.

Journal Title

Medical Education

Conference Title
Book Title
Edition
Volume

56

Issue

11

Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject

Psychology

Specialist studies in education

Social Sciences

Science & Technology

Life Sciences & Biomedicine

Education, Scientific Disciplines

Health Care Sciences & Services

Persistent link to this record
Citation

Ajjawi, R; Bearman, M; Sheldrake, M; Brumpton, K; O'Shannessy, M; Dick, M-L; French, M; Noble, C, The influence of psychological safety on feedback conversations in general practice training, Medical Education, 2022, 56 (11), pp. 1096-1104

Collections