Experience Co-Creation: Attention and Involvement

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Author(s)
Yang, J
Campos, AC
Liu, B
Moyle, B
Kralj, A
Le, TH
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Scott, Noel

Moyle, Brent

Campos, Ana Cláudia

Skavronskaya, Liubov

Liu, Biqiang

Date
2024
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Abstract

Co-creation experiences are psychologically complex phenomena. This chapter discusses how cognitive psychology can add value to the co-creation of experiences. There are different meanings of co-creation and here the focus is on the customer’s mental experience. This chapter analyses the theoretical underpinnings of co-creation and discusses key dimensions of the concept from a cognitive perspective, highlighting the importance of attention and active involvement. Furthermore, it discusses how technologies (augmented reality, robotics, intelligence systems) can prompt experience co-creation. Finally, this chapter examines the literature of co-creation and experiential learning overlap in knowledge building. Opportunities for future empirical research in this area are suggested.

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Cognitive Psychology and Tourism

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1st

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27

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Subject

Sociology

Tourism

Psychology

Social psychology

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Yang, J; Campos, AC; Liu, B; Moyle, B; Kralj, A; Le, TH, Experience Co-Creation: Attention and Involvement, Cognitive Psychology and Tourism, 2024, 1st, 27, pp. 197-209

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