Experience Co-Creation: Attention and Involvement
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Campos, AC
Liu, B
Moyle, B
Kralj, A
Le, TH
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Scott, Noel
Moyle, Brent
Campos, Ana Cláudia
Skavronskaya, Liubov
Liu, Biqiang
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Abstract
Co-creation experiences are psychologically complex phenomena. This chapter discusses how cognitive psychology can add value to the co-creation of experiences. There are different meanings of co-creation and here the focus is on the customer’s mental experience. This chapter analyses the theoretical underpinnings of co-creation and discusses key dimensions of the concept from a cognitive perspective, highlighting the importance of attention and active involvement. Furthermore, it discusses how technologies (augmented reality, robotics, intelligence systems) can prompt experience co-creation. Finally, this chapter examines the literature of co-creation and experiential learning overlap in knowledge building. Opportunities for future empirical research in this area are suggested.
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Cognitive Psychology and Tourism
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1st
Volume
27
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Related item(s)
https://hdl.handle.net/10072/432761
https://hdl.handle.net/10072/432762
https://hdl.handle.net/10072/432764
https://hdl.handle.net/10072/432765
https://hdl.handle.net/10072/432766
https://hdl.handle.net/10072/432767
https://hdl.handle.net/10072/432768
https://hdl.handle.net/10072/432770
https://hdl.handle.net/10072/432771
Subject
Sociology
Tourism
Psychology
Social psychology
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Citation
Yang, J; Campos, AC; Liu, B; Moyle, B; Kralj, A; Le, TH, Experience Co-Creation: Attention and Involvement, Cognitive Psychology and Tourism, 2024, 1st, 27, pp. 197-209