UK consumers' ethical beliefs towards dining at green restaurants: A qualitative evaluation
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Dharmesti, Maria
Arcodia, Charles
Mahshi, Ricardo
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Abstract
This study explores consumers' intrinsic ethical beliefs across the UK and how these contribute to their intention to dine at green restaurants. A series of four semi-structured focus groups were conducted to elicit ethical beliefs relative to the consumers' decision-making concerning dining at green restaurants. The in-depth qualitative data was examined through the lens of the Hunt-Vitell theory of ethics (H-V model), which has been rarely used in the hospitality domain. The data showed that 45% of the participants had dined at a green restaurant, and 37% had difficulty defining the term. The results also revealed diagnostic information concerning British consumers' salient ethical beliefs relating to dining at green restaurants, such as perceived personal and environmental benefits, concerns, reference groups, facilitators, and barriers. There was substantial ambiguity regarding the knowledge of green restaurant initiatives amongst consumers. Increasing knowledge by promoting informative and educative green initiatives could be employed by restaurants to raise the general public's awareness of ethical approaches adopted. Theoretical and practical implications are discussed.
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Journal of Hospitality and Tourism Management
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48
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© 2021 CAUTHE - Council for Australasian Tourism and Hospitality Education. Published by Elsevier Ltd. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
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Hospitality management
Commerce, management, tourism and services
Marketing
Commercial services
Tourism
Social Sciences
Hospitality, Leisure, Sport & Tourism
Management
Social Sciences - Other Topics
Business & Economics
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Nimri, R; Dharmesti, M; Arcodia, C; Mahshi, R, UK consumers' ethical beliefs towards dining at green restaurants: A qualitative evaluation, Journal of Hospitality and Tourism Management, 2021, 48, pp. 572-581