Performing Under Pressure: A Framework for Understanding Healthcare Performance in Complex, Dynamic and Unpredictable Situations in Ecuador

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Day, Gary

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Plummer, David

Bamford-Wade, Anita

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2017
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Abstract

Aim: This study examines the performance of healthcare professionals in a variety of high-pressure scenarios. Methodology: In order to gain a broad, detailed, practical understanding of ‘pressure’ and its impact on performance, a wide range of clinical scenarios were analysed using a Grounded Theory approach. A total of forty-five interviews were undertaken with key health professionals (medical doctors, nurses, paramedics) in a variety of locations including the Galapagos Islands, the Amazon Region, the Andean Highlands, and the Pacific Coast. Using participants as field observers, diverse scenarios were captured: emergency field work, natural disasters, emergency departments, large and small medical facilities, intensive care units and operating theatres. Results: The research took an ‘emic’ approach to understanding ‘pressure’, whereby participants identified scenarios that were important to them and how they experienced ‘pressure’ personally.

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Thesis (PhD Doctorate)

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Doctor of Philosophy (PhD)

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School of Medical Science

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The author owns the copyright in this thesis, unless stated otherwise.

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Public

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Subject

Healthcare professionals, Ecuador

Work pressure in healthcare

Optimising performance in healthcare

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