Marketing m-services: Establishing a usage benefit typology related to mobile user characteristics

No Thumbnail Available
File version
Author(s)
Sullivan Mort, Gillian
Drennan, Judy
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)

John Ozimek

Date
2005
Size
File type(s)
Location
License
Abstract

Despite the relative paucity of knowledge relating to consumer attitudes towards acceptance and use of mobile digital technology, organisations are investing in the technology capabilities to take advantage of the emergent opportunities in mobile marketing (m-marketing). This paper adopts a consumer perspective to increase our understanding of business-to-consumer marketing of (m-services, defined as both mobile commerce (m-commerce) transaction messages and information services accessed by mobile devices. Data were collected from a sample of 250 respondents using an online survey and a modified snowball procedure. Results show that consumers perceive mobile services (m-services) in terms of usage benefit types that the authors label 'mobile life enhancers' (MLEs). The research further establishes important patterns of relationships between mobile user characteristics and MLE types. Conclusions are presented and future research directions are discussed.

Journal Title

The Journal of Database Marketing & Customer Strategy Management

Conference Title
Book Title
Edition
Volume

12

Issue

4

Thesis Type
Degree Program
School
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject

Business and Management

Marketing

Persistent link to this record
Citation
Collections