An overview of peer-to-peer accommodation operation during the COVID-19 pandemic: responses, strategies and opportunities
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Attard, Maria
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The outbreak of the COVID-19 pandemic had catastrophic impacts on many hospitality industries including the peer-to-peer (P2P) accommodation industry. The fast spread of the COVID-19 outbreak in countries throughout the world left very limited time for crisis management planning, and exposed the vulnerability of the P2P accommodation sector. Stakeholders in the P2P accommodation industry had to take ad hoc actions and implement crisis management strategies to mitigate the impacts. This overview paper explores the responses and crisis management strategies that key stakeholders in the P2P accommodation industry adopted during the COVID-19 crisis. Experience obtained from the adjustment and adaptation of P2P accommodation operation practices were summarised. This paper provides lessons learnt and ways to move forward for the P2P accommodation industry in coping with disruptive events like the COVID-19 crisis. Future research directions are also highlighted.
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Journal of Housing and the Built Environment
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© The Author(s) 2024. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made. The images or other third party material in this article are included in the article’s Creative Commons licence, unless indicated otherwise in a credit line to the material. If material is not included in the article’s Creative Commons licence and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder. To view a copy of this licence, visit http://creativecommons.org/licenses/by/4.0/.
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Cui, J; Attard, M, An overview of peer-to-peer accommodation operation during the COVID-19 pandemic: responses, strategies and opportunities, Journal of Housing and the Built Environment, 2024