Managing complexity in the service exchange: the customer, the employee and the complex encounter

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Managing complexity in the service exchange: the customer, the employee and the complex encounter

Author(s)

Hume, Margaret
Sullivan Mort, Gillian

Griffith University Author(s)

Sullivan Mort, Gillian
Hume, Margaret M.

Editor(s)

Dave Wesson

Date

2007

Location

United Kingdom

Conference Title

2007 Acacemy of Marketing Conference

Publisher link

http://www.academyofmarketing.info/membership.cfm

Persistent link to this record

http://hdl.handle.net/10072/19441

Collections

Conference outputs